The Boudicca Hotel Caistor Hall - Norwich

As women travelling alone, we appreciated the friendly and helpful staff, as well as the quiet location within easy driving distance of Norwich. The refurbished common areas and good value breakfast were pleasant surprises....  

What a wonderful place, such lovely staff and comfortable surroundings. Nothing too much trouble and a delightful room. Good choice of breakfast things even if you didn't want cooked breakfast. As a single female traveller I was more than comfortable...  

The rooms were really well appointed, each with its own theme. One downside was that they were very hot but a fan was supplied. The antique furniture throughout the hotel was...  

Warm, comfy bed, loads of hot water, quiet location, plenty of parking, clean.

Nothing, no complaints at all.

The staff were most helpful and upon being disappointed with the initial room we were allocated, they kindly changed it to a magnificent room. The location of the hotel is brilliant with easy access to Norwich and the Broads. A very enjoyable...  

I stay in Norwich on a regular basis on business. Previously stayed at the Premier Inn Duke Street were the price now £72 per night per person, breakfast and evening meal extra. This meant that for...  

the hotel is set in lovely grounds and offers spacious rooms with comfortable beds. I enjoyed a relaxing bath and had plenty of hot water. the staff were friendly and accommodating, and they even cooked a delicious vegan curry for me....  

The en suite shower room had very good fittings including an excellent sized shower cubicle but to describe the space remaining involves swinging of cats and being a contortionist, there was very little room left around the fittings. Possibly we got the midget ensuite, the bed room was of excellent size

Friendly but largely unprofessional staff. Bathroom full of flies - had not been cleaned prior to my occupation. suspect that the room had been unoccupied for some time. Bathroom condition very poor and needed complete refurbishment. there were no other people staying on my first night and I suspect that I was given the lowest standard. good management would have upgraded. Public areas are adequate and enhanced by the historic quality of the building. Considerable building/refurbishment is needed to the upper floors and bedrooms/bathroom facilties. The layout of the stairs/corridors needs changing and a lift should be added to this class of establishment. The hotel is privately managed owned and this reflects in the way it is run, On my second night we were a group of 4 VIP business guests and between us we made up 80% of the hotel occupancy on what should have been a busy Friday night. I spent some time appologising for the hotel. Unfortunately we were fully occupied with business for most of our short stay and had no time to advise the hotel of our disappointment. I also did not want to make a "scene" in front of my guests.The bill of over £600 for our stay was more than double what this level of service should have cost.

Beautiful location in the countryside with charming surroundings. Excellent Great Hall adds to the character of the house. Helpful manager were pretty good during an emergency. Lovely curving stairway adds to the charm. Potential as a destination wedding site....  

Location and dining was good. staff helpful

Room described as Luxury was tired. Stairs were difficult to negotiate with no lift.

Everything, the location was just what we had hoped for, quiet, lovely gardens, 3 miles from town. lots to do if required. food was excellent and staff take time to chat, ask if you had good day and anything we required. really good...  

Lovely location, peaceful and quiet. Excellent Great Hall and beautiful curving stair. Helpful manager, especially during emergency. Retains character and is a wedding site. Excellent staff, despite being few. Comfortable and unique rooms. Nice garden and well-decorated...  

Beautiful setting and rooms were lovely. We stayed in 2 different rooms (as we extended our stay!) and both were tastefully decorated with furnishings that complimented the age and style of the hotel, The grounds are well maintained. The...  

Recptionist was friendly

1. No internet...and rubbish explanation (prevent down-loading of movies) 2. digital TV signal was breaking up 3. room access was disorganised: a) staff could not find room key (room 416), because the paperclip holding it to the heavy fob failed. b) we returned late (ish), and the staff had difficulties using the registration system to check our room number - took 3 of them eventually to operation the computer. 4. Room was poorly decorated, and over a noisy air-treatment plant.